How can we help?

We process orders within 1 to 2 business days. In Gauteng (Metro), delivery is 2 to 5 business days for all items, including large equipment. For regional and outlying areas, small items take 2 to 5 business days, medium items 3 to 7, and large equipment 3 to 9 business days. You get a tracking link as soon as your order ships. These are estimates and can vary with courier schedules.

Yes, we deliver right across South Africa. Large or heavy equipment is delivered by our specialist courier so it arrives safely.

Collection may be available on selected products, by prior arrangement and strictly by appointment. Please contact our team before visiting our Midrand warehouse in Gauteng, and we will confirm once your order is ready to collect.

We email you a tracking link the moment your order is dispatched. You can also follow it any time using the Track Order link at the top of the site.

Yes. You can add professional in-home assembly on the product page before you check out. Our technician assembles and tests the unit in your home, and we message you after checkout to book a slot that suits you.

It covers assembly and testing of your unit in its final spot. It excludes anchoring, moving or modifying the unit, and later relocation is not covered. The full terms are shown when you add the service.

No. Every product ships with the tools and a manual so you can set it up yourself, but our assembly service is there if you would prefer a hand.

We accept Visa and Mastercard credit and debit cards, plus Apple Pay and Google Pay, through a secure encrypted checkout powered by Stitch and Payfast. You can also split your order into interest-free instalments with Stitch Pay Later.

Yes. You can split your order into 2 to 6 interest-free instalments with Stitch Pay Later at checkout, subject to approval. No interest and no hidden fees.

Yes. Every payment runs through an encrypted, PCI compliant checkout. We never see or store your card details.

Warranty cover varies by product, typically from 6 to 12 months, with lifetime frame cover on many machines. You will find the exact warranty for each item in the Certifications and Warranty section on its product page. Our local team handles every claim from start to finish.

You can request a change-of-mind return within 14 days of delivery. This is a goodwill policy. The item must be unused, unassembled and in its original packaging with all accessories. Once we receive and inspect the item, we confirm whether the return is approved and process any refund to your original payment method. For large equipment we can help arrange collection. Full details are in our Exchanges and Returns policy.

If something arrives damaged, contact us within 48 hours with clear photos. We assess each case, and once the item has been inspected we arrange the best resolution, which may be a repair, replacement or refund. Manufacturing faults are covered under warranty; accidental damage or misuse is assessed separately before we confirm the outcome.

Message us on WhatsApp any time, or use the contact page. We usually reply within one business day.

If your order has not shipped yet, contact us as soon as you can and we will help change or cancel it.