Warranty Policy
At Ultimate Fitness, we stand behind the quality of our equipment. This Warranty Policy explains the cover that applies to products purchased through Ultimate Fitness South Africa, and how to make a claim.
Your consumer rights
Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act (CPA). Under the CPA, where goods fail to meet the required standard within six months of delivery, you may choose to have the goods repaired or replaced, or receive a refund. Where the CPA provides greater protection than this policy, the CPA will apply.
What is covered
Warranty cover varies by product, typically from 6 to 12 months from the date of delivery, with lifetime cover on the frame and structure of many machines. Cover applies to manufacturing defects in parts and labour under normal residential use. You will find the exact warranty that applies to each item in the Certifications and Warranty section on its product page. Our local technical team handles every claim from start to finish.
How to make a claim
If your product develops a manufacturing fault during the warranty period, please contact our support team with:
- Your order number
- A description of the fault
- Clear photographs or a short video of the issue
All warranty claims are assessed by our technical team to confirm whether the issue is covered. Where a valid claim is approved, we will agree the most appropriate remedy with you, in line with your rights under the CPA. Depending on the circumstances this may include repairing the product, replacing the product or a defective component, or providing a refund.
What is not covered
Warranty cover does not apply to damage or faults resulting from:
- Misuse, abuse or neglect
- Incorrect assembly or installation
- Accidents or improper handling
- Normal wear and tear (including belts, cushioning and consumable parts over time)
- Unauthorised modifications or repairs
- Commercial use of products intended for residential use
- Failure to follow the product's instructions for use and maintenance
Caring for your equipment
To keep your warranty valid and your equipment performing at its best, please follow the care and maintenance guidance in your product manual, including regular cleaning, correct lubrication where applicable, and using the product only for its intended purpose.
Contact us
To submit a warranty claim or ask a question about your cover, please contact our support team.
Email: support@ultimatefitnessza.co.za
Please also see our Returns and Refunds Policy for information on returns, exchanges and refunds.
