Shipping policy

Last updated: 13 August 2026

At Ultimate Fitness, we aim to deliver your order as quickly, safely and efficiently as possible. This policy explains how we process, ship and deliver orders placed through our website.

Delivery areas

We deliver throughout South Africa. Shipping costs are calculated at checkout based on your delivery location and the size and weight of your order.

We do not currently ship internationally.

Shipping costs

Delivery is free on all orders over R6,000, anywhere in South Africa.

On orders below R6,000, shipping is charged according to your delivery area and the size and weight of your order. The applicable cost is always shown at checkout before you pay.

Free delivery is conditional. Where an order qualified for free delivery and you later return it because you have changed your mind, the actual cost we incurred to deliver it is deducted from your refund. This ranges from R85 to R2,050 depending on the size of the item and your delivery area. We confirm the exact amount in writing before you return anything, so you can decide whether to proceed.

This deduction does not apply to cancellations under section 44 of the Electronic Communications and Transactions Act, or to faulty, damaged or incorrect items. Please see our Returns and Refunds Policy.

Order processing

Orders are typically processed within 1 to 2 business days after payment has been received. Orders placed after business hours, on weekends or on public holidays are processed on the next business day.

During promotional periods or times of high demand, processing may take slightly longer.

Estimated delivery timeframes

Delivery times vary depending on your location and the size of your order. All timeframes are estimates and are counted in business days from dispatch.

Gauteng

• Standard items: 2 to 5 business days
• Large fitness equipment: 2 to 6 business days

Rest of South Africa

• Standard items: 4 to 8 business days
• Large fitness equipment: 4 to 8 business days

These timeframes are estimates only and may vary depending on courier schedules and delivery locations.

Delivery information

Deliveries are made during normal business hours, Monday to Friday. Someone must be available at the delivery address to receive and sign for the order.

Please ensure that the delivery address and contact details provided at checkout are accurate. If delivery cannot be completed because the information given was incorrect, or because nobody was available to receive the order, an additional delivery charge may apply. We will quote that charge before rebooking.

Large fitness equipment

Many of our products are large and heavy and may require special handling. Please make sure there is safe and suitable access to the delivery location, including doorways, hallways, staircases and lifts where applicable.

Unless assembly has been purchased, delivery is made to the ground-floor entrance or main point of access at the delivery address.

If delivery cannot be completed because of restricted access or unsuitable delivery conditions, an additional delivery charge may apply, and we will quote that charge before rebooking.

Assembly

Every Ultimate Fitness product includes the tools and instructions needed for self-assembly, and assembling the equipment yourself does not affect your warranty.

If you would prefer not to assemble it yourself, assembly can be added at checkout on selected products. Where assembly has been purchased, we or our installation partner will contact you to arrange a suitable time.

Collections

Collection is available from our Midrand warehouse by appointment. Please contact us to arrange a time before travelling, as we cannot accept walk-in collections.

Inspecting your delivery

Please inspect all cartons before signing for your delivery. If any carton is damaged, write it on the delivery note before signing and photograph it. This protects your claim, and ours, with the courier.

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible. Full details of how we handle damage in transit, missing parts and incorrect items, including the timeframes we ask you to report within, are set out in our Returns and Refunds Policy.

Delivery delays

While we make every effort to deliver within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Courier delays
• Severe weather
• Public holidays
• Road closures
• High order volumes
• Other unforeseen circumstances

We are not responsible for delays caused by third-party courier services or events outside our reasonable control. Nothing in this policy affects your rights under the Consumer Protection Act.

Lost or undelivered orders

If your order does not arrive within the estimated delivery timeframe, please contact us. We will investigate with the courier and resolve the matter with you. Your order remains our responsibility until it is delivered to you, so where an order is confirmed lost in transit we arrange a replacement or a refund at no cost to you.

Order tracking

Once your order has been dispatched, you will receive tracking information where available so you can monitor the progress of your delivery.

Cancelling an order

Under section 44 of the Electronic Communications and Transactions Act, individual consumers may cancel an online order within 7 days of delivery. Please see our Returns and Refunds Policy for how cancellations, returns and refunds are handled.

Contact us

If you have any questions about shipping or delivery, please contact us.

Eightyfour Distributor (Pty) Ltd (Reg 2024/333739/07) t/a Ultimate Fitness
Email: support@ultimatefitnessza.co.za
Telephone: +27 71 516 1496
Hours: Monday to Friday, 9:00am to 5:00pm