Shipping and Delivery
At Ultimate Fitness, we aim to deliver your order as quickly, safely and efficiently as possible. This Shipping and Delivery Policy explains how we process, ship and deliver orders placed through our website.
Delivery areas
We currently deliver throughout South Africa. Shipping costs are calculated at checkout based on your delivery location, as well as the size and weight of your order.
At this time, international shipping is not available through our website.
Order processing
Orders are typically processed within 1 to 2 business days after payment has been successfully received. Orders placed after business hours, on weekends or public holidays will be processed on the next business day.
During promotional periods or high-demand times, processing may take slightly longer.
Estimated delivery timeframes
Delivery times vary depending on your location and the size of your order.
Metro areas (Gauteng)
- Small and medium items: 2 to 5 business days
- Large fitness equipment: 2 to 5 business days
Regional and outlying areas
- Small items: 2 to 5 business days
- Medium items: 3 to 7 business days
- Large fitness equipment: 3 to 9 business days
These delivery timeframes are estimates only and may vary depending on courier schedules and delivery locations.
Shipping costs
Shipping charges are calculated based on the delivery destination and the size or weight of your order. The applicable shipping cost will always be displayed during checkout before payment is completed.
Delivery information
Deliveries are made during normal business hours, Monday to Friday. Someone must be available at the delivery address to receive and sign for the order.
Please ensure that the delivery address and contact details provided during checkout are accurate. If delivery cannot be completed due to incorrect information or because no one is available to receive the order, additional delivery charges may apply.
Large fitness equipment
Many of our products are large, heavy and may require special handling. Customers are responsible for ensuring that there is safe and suitable access to the delivery location, including doorways, hallways, staircases and lifts where applicable.
Unless professional assembly or installation has been purchased, delivery is made to the ground-floor entrance or main point of access at the delivery address. If delivery cannot be completed due to restricted access or unsuitable delivery conditions, additional delivery charges may apply.
Professional assembly
Every Ultimate Fitness product includes the tools and instructions required for self-assembly. If you'd prefer, professional assembly can be added during checkout on selected products.
Where assembly has been purchased, our team or an authorised installation partner will contact you to arrange a suitable installation time. For more information, please contact our support team.
Inspecting your delivery
Please inspect your order upon delivery before signing for it. If the packaging appears damaged, please note this with the courier and notify our support team as soon as possible.
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery. Please refer to our Returns and Refunds Policy for further information.
Delivery delays
While we make every effort to deliver your order within the estimated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Courier delays
- Severe weather
- Public holidays
- Road closures
- High order volumes
- Other unforeseen circumstances
Ultimate Fitness cannot be held responsible for delays caused by third-party courier services or events outside our reasonable control. Nothing in this policy affects your rights under the Consumer Protection Act.
Lost or undelivered orders
If your order does not arrive within the estimated delivery timeframe, please contact our support team. We will investigate with the courier and resolve the matter with you. As your order remains our responsibility until it is delivered to you, we will arrange a replacement or refund where an order is confirmed lost in transit.
Order tracking
Once your order has been dispatched, you'll receive tracking information where available so you can monitor the progress of your delivery. You can also track your order here at any time.
Collections
Collections may be available for selected products by prior arrangement. Please contact our support team before visiting our warehouse, as collections are strictly by appointment.
Contact us
If you have any questions about shipping or delivery, our team is here to help.
